RETURN POLICY

Items may be returned in original purchase condition (only tried on for fit or sizing) and packaging within 30 days of delivery.

Return Instructions

STEP 1: Complete the return form included with your original order.

STEP 2: Affix the RETURN shipping label included with your original order to sealed package and drop at a UPS Service Center near you. Make note of the UPS tracking number in case you need to track your package at ups.com.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Please allow 2-3 weeks for the processing of your refund.

 

EXCHANGE POLICY

Items may be exchanged in original purchase condition (only tried on for fit or sizing) and packaging within 30 days of delivery.

Exchange Instructions

STEP 1: Complete the return form included with your original order.

STEP 2: Affix the RETURN shipping label included with your original order to sealed package and drop at a UPS Service Center near you. Make note of the UPS tracking number in case you need to track your package at ups.com.

After inspecting your return, we will proceed with the exchange. Please allow 2-3 weeks for the processing of your exchange.

Please Note:

All returns or exchanges are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

We can only accept returns or exchanges from purchases made on www.haflingerusa.com. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.

Items purchased on www.haflingerusa.com cannot be returned to an independent retailer or another online retailer.

Additional Information

HOW MUCH DOES IT COST TO RETURN OR EXCHANGE A PRODUCT(S)?

Returns and Exchanges don't cost a thing. If you are not completely satisfied with your order, you can return or exchange it free of charge within 30 days of delivery. Please make sure to follow our guidelines on how to return a product.

Returning without UPS: If you decide not to use UPS, you can ship your return package at your own expense with any other traceable shipping service. Please call our customer service team and they can provide detailed instructions to you on how best to return your product.

Our Customer Service Representatives, are available Monday through Friday between 8:30 am - 4:00 pm EST. 1-800-361-3466 ext 350.

WHEN WILL YOU RECEIVE MY RETURN PACKAGE?

After you drop off your return package at the local drop off point, it can take 2 - 5 business days for the package to get to our warehouse. Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us. As soon as your return package arrives at our warehouse, you will receive an email to confirm that we have received your order.